Business applications

Most organisations use various software ERP and CRM packages to transact business. Staff are required to use these packages on a daily basis to perform and track their work to deliver sales and service to customers.

However, in spite of the fact that businesses have invested hundreds of billions of dollars in these systems, productivity is not improving. Staff administrative overhead is increasing as applications become more complicated, with significant time needed to learn how to use them. The user interfaces are often difficult to use and don’t reflect the way people work. The result is that staff bypass these systems, defeating the corporate strategy by creating their own spreadsheets and databases.

This means that the return on investment from IT in terms of productivity, reduced support and maintenance is not being realised. The hidden cost of IT is excessive due to post-launch support costs and continual upgrades to get the application to do what it’s supposed to.

How do I know I need a performance driven business application?

If you experience any of the following in your workplace, then you need a performance driven business application:

Staff use spreadsheets and databases to manage their work and there is no central visibility of organisation-wide activity
Staff spend more time entering data into the application than actually doing their work and interacting with staff and customers
Workload has actually increased because the applications take longer to learn and are difficult to use
The systems don’t talk to each other
Staff often need to re-enter the same data between systems
Many applications are in use where each has a very different user interface which is not easy to use

The benefits of a performance driven business application

A PTG Global designed business application delivers the following benefits for your organisation:

A single, usable interface that spans the existing legacy applications,
A clear line of sight between strategy, KPIs and application behaviour
A single view of the work, with all history and servicing functions available
The entire workflows for all customer sales and servicing functions are reflected, guiding people clearly on how to do their job, also known as ‘just in time training’
A consistent, high performance interface that takes only a few hours to learn
A scalable, flexible structure that allows change to be made without requiring wholesale redesign

Email PTG Global at info@ptg-global.com or call 1300 660 973 to learn how we can deliver an easy to use business application that drives performance