Requirements

Requirements: The foundation for high performance user interface Blueprints

The two main causes of IT applications failing to deliver business and user performance are poor requirements and unusable interfaces.

Requirements

Quickly and accurately captures user and user interface requirements
Stops ongoing change requests and project delays
Cuts iteration by integrating business, user and technical requirements
Delivers productivity improvement by understanding performance drivers

Our team includes industrial and organisational psychologists, who are highly experienced in observing and understanding human performance, expectations and key drivers to identify fundamental requirements. This means your application does what the audience needs it to do, the first time.

Our approach ensures you capture all requirements and do not need to continually tweak and upgrade your application as your discover new requirements late in the development lifecycle, or even post launch.

For staff facing applications, we identify the fundamental drivers that lead to compliance with policies and procedures and reduction of variance. Standardised practices mean:

Customers get a consistent high level experience from your staff
Variance between people is reduced, leading to higher quality
Alignment between strategy, application behaviour and people's performance

For customer facing applications, we identify the fundamental drivers to offer competitive, high value services that attract and retain customers. This means:

You maintain a dominant, competitive position in the market
Cost of support, maintenance and updates are significantly reduced
Your application reaches the market quickly and accurately
You deliver services that your customers actually want to use

The results of Requirements are used by XPDesign™ to deliver high performance user interface designs. Your development team receives a clear specification of what they need to build, cutting iteration and change requests, resulting in the rapid completion of projects, ahead of time and under budget.

Use Requirements when

You've experienced multiple releases and endless change requests on your existing applications and you don't want to go through it all again
Management cannot agree on what the appliation should do or how it should work
You have a massive wish list of changes and don't know where to start or how to prioritise them
You're about to start work on the next release of your application and you want to stop the continual change requests
Your appliactions have a history of being technically correct, but people can't make sense of them
You want to choose technology solutions and vendors that can deliver applications that are usable

Requirements deliverables

The user requirements and user interface requirements
Personas, scenarios and user profiles
Contexts of use
Business processes, policies and procedures
Business domain model
Actors, use cases and activity diagrams
Functional and non-functional requirements

Supporting applications and materials
Domain model
Performance model
Object model
Workflows
Conceptual design model
User's mental model
Information architecture

Our services

Customer experience benchmarking
Experience modelling
Causal surveys (satisfaction / requirements)
Onsite observation (ethnographic research / contextual enquiry)
Requirements workshops / focus groups
User profiling / scenarios / personas

Workflow analysis and redesign
Job / task analysis and redesign
Expert / heuristic evaluation
Usability testing (and ROI testing)
Accessibility testing
Usage data analysis

For more information, please contact PTG Global on
1300 660 973 info@ptg-global.com www.ptg-global.com