Strategy
A new approach to vendor engagement
Author: Craig Errey | Date: 24/05/2008
In this article, Craig discusses how to manage the risks of buying enterprise application technology and engaging System Integrators. It's a guide for private enterprise and Government and will help you avoid that sinking feeling you get when you realise that your vendor and integration partner can't actually deliver what you asked for.
Management by Objectives and IT projects
Author: Craig Errey | Date: 01/11/2006
Management by Objectives is used by many managers to monitor and manage people's activity. However, this method requires that the outcomes of the activities are measurable on an ongoing basis, which isn't true in the case of many IT projects. Craig Errey explains how Management by Objectives can be applied to IT projects.
Buy not Build - a fallacy in IT procurement
Author: Craig Errey | Date: 19/06/2006
Despite the claims of how well applications work out-of-the-box, our experience has shown that buying an out-of-the-box solution is not delivering on the promise. This white paper discusses how the real solution to the 'buy not build' mantra involves the strategic outline of business requirements.
Enterprise wide user interfaces - taking control of your end to end customer management processes
Author: Craig Errey | Date: 30/03/2006
This article discusses the nature of enterprise wide UIs, how to justify them and how to build them. Most importantly, it is about getting it right the first time.
Socio-technical systems - there's more to performance than new technology
Author: Xi Liu and Craig Errey | Date: 19/02/2006
Socio-technical systems (STS) is a diagnostic approach to uncovering the causal chain of events that drive performance and return on investment. It demonstrates that the interrelationship between people, processes and technology and predicts the success of IT implementation. Just putting in a new piece of technology is not enough to get the results you want.
Measuring IT performance - what really matters
Author: James Breeze | Date: 14/10/2005
IT will always remain an integral part of the business, and with billions of dollars spent globally, its return on investment must be quantified. The traditional approach to measuring IT performance using statistics, such as transactions per hour fail to account for factors crucial to business decision making. Like any other expenditure in business, IT performance can be more accurately measured using the Balanced Scorecard.
Death by software
Author: Craig Errey | Date: 06/10/2005
One of the biggest mistakes organizations make is to engage the technology vendor too early, on the premise that they will help them with their business processes. When implementing major enterprise software, it is important to pick a vendor that matches your business model and never, ever, neglect the user interface.
