For Government
Delivering information and services to customers through IT
IT is a key enabler to provide high quality, high value government services online. Government needs to deliver high satisfaction and a coherent image, in an effort to reduce cost.
The delivery platform needs to implement best practice principles in design and usability, reflect a common sense approach to organise and delivering service and cater to a variety of audiences.
The delivery platform needs to:
- Integrate and standardise all channels — counter, web, call centre
- Comply with government policy
- Provide an online experience that is easy to understand and learn
- Empower and build a positive relationship with the user
- Support service delivery processes and transactions
- Reduce costs
- Increase the availability of government services
However, many IT projects fail to deliver because they’re late, over budget, are missing key requirements or are rejected by end users as being too hard to use.
We help you achieve the following:
- Selection of a vendor that can actually deliver on your requirements, on time, on budget the first time
- Eliminate vendors that pose risks. Some vendors set low prices, but the project is over budget with all the change requests at the end. We help you manage them to a successful completion
- Ensure that the user interface on the website/application is easy to use and usable when launched
- A scalable and flexible user interface architecture that can handle changes in policy without starting again
- An information architecture that supports discovery and promotion of your services on information-rich websites
- An accurate understanding of the requirements of your diverse audiences to deliver information and services that meet your charter
- Lessen the need to make substantial changes to your applications each year
- Freeing up budget for service delivery, rather than spending it on fixing underperforming IT systems
- Increasing return on investment. We will help identify where to start to reduce costs and increase value to the agency and your customers
'First impressions count. If you don’t get that (the user interface) right then you have major problems and users won’t look beyond that. PTG helped us get this critical component right’
'PTG linked our site with work processes and issues. Users are time poor and need to get stuff quickly and not spend time scrolling around. Users require intuitiveness in the interface, not hands on teaching. Usability must be tested against real users and not a programmer’s view of the world.'
John Lewis, Program Director, NSW Department of Commerce.
Business benefits from using PTG Global on your IT projects
We have achieved the following for state and federal government agencies:
- An aggregate $2,000,000 time saving in salary costs for people using a Government transactional system
- Design of information architectures to simplify finding government services
- Redesign of a document management tool, resulting in increased usage and compliance with procedure
- Development of a complex case management application for cross-agency collaboration, standardising workflows and practices, protecting the welfare of clients
- Design of an information architecture and website that integrated disparate agencies, resulting in buy-in and acceptance of the new site
- Design of an information architecture and intranet that integrated disparate agencies, resulting in buy-in and increased usage
- Requirements from metropolitan, regional and rural locations to meet needs and develop sites delivering governments services effectively and efficiently
How to make your technology work — the next steps
Successfully select and engage a vendor
If you’re about to select and engage a technology vendor, use VendorEngagement™ to completely and unambiguously specify the application requirements so you can choose a vendor that can deliver a usable system on time and on budget.
Improve an existing application
If you have an existing application, our Audit will give you a rapid snapshot of your application’s strengths and weaknesses, with quick wins and a long term road map to drive business and user performance.
Get your IT right the first time
For new applications, we start with getting the requirements right to understand the drivers behind performance and specify the how the application must behave to deliver business improvement.
Email us at info@ptg-global.com or call 1300 660 973 to discuss how we can help you make your technology work.
