For the Executive

Rapidly take advantage of business opportunities with IT

As the executive of the organisation, you are ultimately responsible for the success of the organisation and the various operational areas at the core of your business. You devise strategies and tactics to take advantage of business and market opportunities to attract and retain business and customers.

You need to deploy IT’s services to quickly capitalise on these opportunities to create value for customers, staff and shareholders. To do this, you have to rapidly specify what you want in a clear and precise way so IT can directly implement it, without interpretation. You need it done in a few months instead of years.

The trouble management has in specifying what it wants, and the difficulty IT has in filling in the gaps, means that projects are scoped to take too long, to account for the endless change requests. They’re constantly dealing with change requests and can’t free up time to work on your new project. Therefore, you can’t use IT to quickly take advantage of opportunities in the marketplace, and your competitors get ahead of you.

A line of sight between business strategy and IT

Over the last 40 years, the consistent focus of technologists with delivery responsibilities has been the technical aspects of IT - efficiency, response times, database optimisation, network performance, architectures, interoperability and so on.

Yet, despite the annual investment by business in ERP and CRM systems of close to $US100 Billion, Excel spreadsheets continue to be the corporate chewing gum of choice. Take the time to look around to see how many people record, perform potentially buggy calculations and rely on spreadsheets or Access databases. Chances are they find the core IT systems are just too hard to use, make processes many times longer, or do not do what people want.

We help you achieve the following:

You need to identify the best technology solution to suit your business, without having to make compromises and change your business to suit the technology
Free up IT’s time from dealing with endless change requests so they can proactively support the business
You want to deliver the final product within months, not years, so you can capitalise on market and business opportunities
You want to use your IT services, but don’t want to wait 6 months for an opening before they can get started
Stop delays and cost blowouts because your vendor can’t deliver what they promised, and what you need to run your business successfully
Get projects delivered quickly, the right way, first time, so you can capitalise on business and market opportunities
Keep ahead of your competitors by providing best in class self service
Get more out of your existing IT investments by increasing staff compliance with procedure and standardises service delivery
You want to use inexpensive offshore development services, but the communication problems and distance make it too difficult

'PTG Global's methodology, XPDesign™, represented best practice in interface design but was flexible enough to accommodate QBE specific business and technical realities.'

'The intranet that PTG Global designed for us was the best way to manage compliance risk by encouraging staff compliance with financial policy and procedures.'

Andrew Farlow, Assistant General Manager, Corporate Services QBE Australia Pacific Asia & Central Europe

Business benefits from using PTG Global on your IT projects

We have achieved the following for our customers:

A 600% increase in online sales by simplifying the marketing proposition and redemption process
A 1,000% increase in online customer self service, away from the call centre
A 20% increase in customer satisfaction, across almost 2,000,000 customers, following redesign of retail internet banking
An aggregate $2,000,000 time saving, per annum, in salary costs for people using a transactional system
Requirements, interface specification and build of a global intranet in just over 6 weeks, with no changes after cross cultural usability testing, resulting in a standardisation of sales processes
Reduction of a signup process from 20 steps to 6, reducing abandonment and help desk calls
A 50% reduction of misdirection rates with a call routing system (speech, touchtone, auto response, and IVR), resulting in a faster path through the IVR and reduced frustration at being bounced around different departments
Requirements and design of an interface, with immediate end user buy-in and increased individual performance
An intranet that greatly increased compliance with policy and procedures, reducing risk

How to make your technology work — the next steps

Successfully select and engage a vendor

If you’re about to select and engage a technology vendor, use VendorEngagement to completely and unambiguously specify the application requirements so you can choose a vendor that can deliver a usable system on time and on budget.

Improve an existing application

If you have an existing application, our Audit will give you a rapid snapshot of your application’s strengths and weaknesses, with quick wins and a long term road map to drive business and user performance.

Get your IT right the first time

For new applications, we start with getting the requirements right to understand the drivers behind performance and specify the how the application must behave to deliver business improvement.

Email us at info@ptg-global.com or call 1300 660 973 to discuss how we can help you make your technology work.

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